Booking Shortlist

For: Fitness studios

Momence review 2026: pricing, contracts and the catches

By Booking Shortlist · Published · Updated · Prices checked on · Based on public documentation

Disclosure: Our #1 pick is MeetScarlet, and we are affiliated with them. We also cover competing tools and where they shine. We may earn commissions from links on this page. Details

The short answer: Momence is booking, payments and marketing software for yoga, Pilates, dance, cycling and other fitness studios. Classes, appointments and on-demand video share one system, and email and text campaigns react to what clients do. The catches: it publishes no prices (“Let’s talk pricing”), the host terms we found make fees non-refundable and due for the whole term if you leave early, and a branded app costs $250 a month extra. Our #1 pick, MeetScarlet, says it’s live and includes a branded app on every plan, but its appointments help says “no live card payment has been run yet”. Checked November 5, 2026.

Key takeaways

  • Momence publishes no plan prices. Its pricing page says "Let's talk pricing" and offers a demo (checked November 5, 2026).
  • The one published price is a branded client app: "$250 per month on top of your existing Momence subscription" (checked November 5, 2026).
  • Card payments run through a new Stripe account you open from inside Momence. Momence publishes no card rate; you see the fees on each transaction in Stripe.
  • The only host terms we found say fees are "non-cancelable and non-refundable", renew for the same term, and fall due for "the entire Service Term" if you leave early.
  • Classes, appointments, workshops, on-demand video, spot booking, three waitlist modes and behaviour-triggered email and text campaigns sit in one system.
  • Its free client app averaged 4.9 out of 5 from 47,195 US App Store ratings on November 5, 2026 (third-party opinion, from studio clients rather than owners).

What Momence is (and isn’t)

Momence’s homepage calls it “FLEXIBLE FITNESS STUDIO SOFTWARE” that “brings bookings, payments, and marketing together in one flexible and intuitive platform”. Its solution pages cover yoga, Pilates, dance, indoor cycling, fitness and gyms, and boutique studios, so it’s relevant to our fitness studios readers. The site footer reads ”© 2026 Xplor Momence”.

Clients book on your website or in the free Momence app, where “They’ll only see your schedule (no other studios!)”. A version of the app with your studio’s name costs extra.

What it isn’t: we found no Momence page for spas, massage, barbershops, tanning salons or padel clubs.

How we reviewed Momence

  • We read Momence’s pricing, features, booking, marketing, switching and support pages, and its status page, on November 5, 2026.
  • We read help-centre articles on contracts, Stripe payments, card fees, text messages, waitlists and the branded app.
  • We read the only host terms we found, a PDF linked from Momence’s Superhost page.
  • We looked up third-party ratings on the App Store, Google Play and Trustpilot, labelled as other people’s opinions. G2 and Capterra blocked our requests on November 3, 2026.
  • We haven’t used Momence hands-on, so we couldn’t count booking steps or time a setup. This review is documentation-based.

Our method explains how we put pages together.

Momence pricing (checked November 5, 2026)

Momence’s pricing page has no plan names or prices. It says “Let’s talk pricing” and “we’ll walk you through Momence’s capabilities and put together pricing that fits.”

ItemWhat Momence publishes
PlansNo names or prices; a demo instead
Free startA “Start free trial” button, and its yoga and boutique pages say it “starts free”. No page we read gives the trial length or says what’s free
Branded client app“$250 per month on top of your existing Momence subscription”
Card processingNo rate published; you see fees on each transaction in Stripe
Text messagesBilled in monthly SMS tiers; we found no tier price list
Onboarding and migrationDescribed on its switch page, with no cost stated
For comparison: MeetScarlet (our #1 pick)Scarlet is $349/month plus $999 one-time setup, or $3,490 a year with setup free, for one location with 5 staff logins; Scarlet Pro (20 logins and “up to 3 locations”) is $499/month plus $999 setup, or $4,990 a year

Sources: the pricing page, the branded app article and the communication FAQs, checked November 5, 2026. With no plan priced, we can’t work out a cost for any team size. Compare what other booking apps cost.

Payments and fees:

Fee or ruleWhat Momence’s help centre says
Card processorStripe. You connect by creating a new Stripe account inside Momence (“you cannot use an existing account for this step”)
Card rateNot published. To see fees, “log into Stripe” and open the transaction
First payoutUsually “7–14 days”, then your Stripe payout schedule
Passing fees to clientsClients can cover card and direct-debit fees, set with a slider “in 5% increments”
Failed renewalsAutomatic retries, with an optional retry fee you set
Late cancels and no-showsA percentage of the price, “optionally combined with a flat fee”
Text messagesTier changes “take effect immediately”, and “Refunds cannot be made for the unused time/segments amount”. If you run out, messages go as emails
For comparison: MeetScarlet (our #1 pick)Card payments in its app are Stripe’s fees plus 1%, through your own Stripe account, and turn on once Stripe finishes checking that account. Its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card deposits or no-show fees (checked November 5, 2026). We found no price for its email and text automation bundle

Sources: Stripe payment FAQs (updated November 5, 2026), fee-sharing article, renewal retry article and appointment features article, checked November 5, 2026.

Contracts, cancelling and your data

The pricing page states no contract length; your contract sets it. Momence’s contract help article says that if you’re not under an active contract, a red “Cancel my account” button works straight away. With an active contract, “you can request cancellation after the date specified in your contract terms”.

The only host terms we found are a Terms of Service PDF linked from Momence’s Superhost page. Its date line is printed “Feb. 2nd 20202”, and it says a separately signed agreement takes priority, so ask which terms apply to you. As written, it says:

  • “All Fees are non- cancelable and non-refundable regardless of any early termination”.
  • It renews “for additional periods of the same duration” unless either side asks to end it at least 30 days before the term ends.
  • If it ends early, the fees “for the entire Service Term” become due at once.
  • Fees can change at the end of a term on 30 days’ notice, and unpaid invoices carry “a finance charge of 1.5% per month”.

Your data: on termination, the terms say “each party shall return to the other all Proprietary Information”, which they define to include your customer data. They don’t say in what format or how fast, so ask how you’d get your client list out before you sign.

Classes, appointments and marketing

Momence’s booking page puts classes, courses and workshops “all on the same calendar”, with capacity “to match the room or equipment” and bookings restricted “by customer level or membership type”. Appointments sit beside classes. Clients can pick a spot, such as a favourite reformer. Its waitlist FAQ offers three modes: first come, first served; a double opt-in by text (10 minutes to answer by default); and “Fast fingers first”.

Its marketing page says “sequences fire on actions like a first visit, a lapse, or an abandoned checkout”, with segmented email and SMS lists and leads from “Facebook lead ads, your website, and in person”. Spotfiller sends automated outreach to fill empty spots. Its AI Inbox Agent “handles routine conversations and requests” and “brings your team into the conversation” when a request needs an exception or a personal touch. Studios can also sell on-demand video and online courses.

Switching to Momence

Its switch page offers two paths. “Coordinated onboarding” gives a dedicated specialist who coordinates “eligible data migration”. A “Self-guided launch” gives training and recurring calls while your team sets things up. What moves “depends on your current software, the format and quality of your data, and your Momence onboarding plan”.

If you already use Stripe, Momence support helps copy your Stripe customers to the new account “to keep your renewing memberships running”. The page gives no onboarding price and doesn’t say which businesses are “eligible”.

What Momence does well

  • One calendar for everything a studio sells: classes, courses, workshops, appointments, events and on-demand video, with spot booking and three waitlist modes.
  • Marketing built in, triggered by what clients actually do, with lead tracking and segmented email and text.
  • Studio reporting: sales on “a cash and earned-revenue basis”, payroll reports and location-by-location comparisons (business operations page).
  • Support and status in public: its support page says “We offer 24/7 support” by email, chat and phone (a call-back you request in chat). Its status page showed “All Systems Operational” on November 5, 2026.

Where Momence falls short

  • No public prices. The pricing page says only “Let’s talk pricing”, so you can’t compare cost without a sales call.
  • Contracts can lock you in. With an active contract you can only ask to cancel after your contract date, and the terms we found make the whole term’s fees due if you leave early.
  • Payments are tied to a new Stripe account, and Momence publishes no card rate (Stripe FAQs).
  • Extras cost more: $250 a month for a branded app, and texts billed in tiers with no refunds for unused messages.
  • The branded apps we looked up list Momence as the seller. Momence’s help article says the app “is published under your business name on the Apple App Store and Google Play”. Both branded apps we looked up on the US App Store, including the example that article gives, list Momence, Inc. as the seller (checked November 5, 2026).

Momence reviews and complaints

Third-party opinion, not our own research: on November 5, 2026, the Momence client app averaged 4.9 out of 5 from 47,195 US App Store ratings and 4.9 from 7,417 Google Play ratings. These come from studio clients who book through the app, not from studio owners. Momence’s Trustpilot profile showed 4.2 out of 5 (“Great”) from 426 reviews (74% five-star, 19% one-star), and Trustpilot notes “No recent history of asking for reviews”. We didn’t sort individual reviews by topic, so we can’t say which complaints come up most. For comparison, we found no third-party ratings for our #1 pick, MeetScarlet (checked November 4, 2026).

Momence or our pick, MeetScarlet?

MomenceMeetScarlet
PriceNot published (“Let’s talk pricing”); branded app $250/month on topScarlet is $349/month plus $999 setup, or $3,490/year with setup free, for one location. Founding studios pay $299 a month instead of $349 for the first 24 months, on monthly billing, with the $999 setup included at no charge. MeetScarlet plans 10 places (checked November 5, 2026)
StaffNot published5 staff logins; 20 on Scarlet Pro ($499/month plus $999 setup, or $4,990/year with setup free)
App under your own business nameA $250/month add-on. Momence says it “is published under your business name”; both branded apps we looked up list Momence, Inc. as the App Store seller (checked November 5, 2026)Included: iPhone, Android and web, published under your own Apple ($99 a year) and Google Play ($25 once) developer accounts
Classes and spot bookingClasses, courses, workshops and appointments on one calendar; spot booking; three waitlist modesWeekly classes with an optional pick-your-spot map and an automatic waitlist, on every plan, per its class-booking page
On-demand videoAn on-demand library and online coursesNone; its class page lists streamed or on-demand video as not the right fit
RemindersText reminders and confirmations, billed in SMS tiersText reminders (coming soon) on Scarlet Pro only. Its Jane comparison page says email reminders are “built but not sending yet”, and its appointments help says “Email sending isn’t switched on yet” (checked November 5, 2026)
MarketingBehaviour-triggered email and text sequences, segments and lead trackingA separate bundle with no published price
Card paymentsLive now, through a new Stripe account; rate not publishedStripe’s fees plus 1% to MeetScarlet, through your own Stripe account; card payments turn on once Stripe has checked that account, but its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card deposits or no-show fees
SwitchingCoordinated migration for “eligible” businesses, or a self-guided launch; Stripe customers can be copied over with Momence support“Scarlet imports clients, not booking or payment history”, with “no direct importer” for other apps
LocationsMultiple rooms, venues and staff from one dashboard“Each Scarlet studio has one schedule”. Scarlet includes 1 location; Scarlet Pro “includes up to 3 locations”
Support and uptime“24/7 support” by email, chat and phone call-back; a public status page; its terms don’t promise uninterrupted serviceIts terms say “For support, message @meetscarletapp on Instagram. We aim to reply within one business day.” Its help also offers email (“A person reads every message”), with “Priority support” on Scarlet Pro. We found no status page or uptime commitment
Availability and termsNow, with a demo. The host terms we found make fees non-refundable and the whole term due if you leave earlyIts terms page says “Scarlet is live, and founding studios can join now”. Plans renew automatically. Cancelling takes effect at the end of the paid period, with no refunds for part-used months or years, apart from founding-plan exceptions. You can export the member list as a CSV at any time, and data stays available after you cancel until you ask to delete it. Store apps take “about 4 to 6 weeks”, mostly for Apple’s enrollment; the web app is live sooner
Third-party reviewsOver 54,000 client-app ratings (our arithmetic) and 426 on Trustpilot (see above)No third-party ratings found (checked November 4, 2026)

Sources: MeetScarlet’s white-label page, Jane comparison, class booking page, switching page and support help, checked November 4, 2026; pricing and FAQ, terms, payments help and appointments help, checked November 5, 2026.

Choose MeetScarlet, our pick, if you want a published price and a branded iPhone, Android and web app in the plan, under your own store accounts. Its store apps take “about 4 to 6 weeks”. Its email reminders are “built but not sending yet”, with no date given. Choose Momence if you need card payments and text reminders working today (MeetScarlet’s appointments help says “no live card payment has been run yet”), behaviour-triggered marketing, on-demand video, several locations on one dashboard or round-the-clock support.

Who should pick Momence, and who shouldn’t

If you are…Momence?Why
A yoga, Pilates, dance or cycling studioWorth a demoIts solution pages are built for these; compare our fitness class picks
A studio that wants marketing to run itselfGood fitSequences on a first visit, a lapse or an abandoned checkout, plus Spotfiller and lead tracking
Selling on-demand video or teacher trainingsGood fitAn on-demand library and online courses sit beside classes
Running several locationsWorth a lookOne dashboard across rooms, venues and staff, with a Stripe account per location if needed
Wanting a price before a sales callLook elsewhereNo prices published; see our WellnessLiving review for a studio app that publishes its plans
Wary of long contractsRead the order form firstThe terms we found make fees non-refundable and the whole term due if you leave early
A spa, massage practice or barbershopAsk in a demo firstSOAP notes, intake forms and appointment tools, but no page for these businesses; see our massage, spa or barber picks
A tanning salon or padel clubLook elsewhereNo tanning or court pages found; see our Tan-Link review or Playtomic vs CourtReserve
Wanting an app under your own name on iPhone, Android and webMomence’s $250 add-on, or see our pick, MeetScarletMomence’s branded app is $250 a month on top. Momence says it’s published under your business name; the two we looked up list Momence as the seller. MeetScarlet includes a branded app from $349 a month plus $999 setup. Its store apps take “about 4 to 6 weeks”; the web app is live sooner. Its appointments help says “no live card payment has been run yet”

The verdict

Momence suits yoga, Pilates, dance and cycling studios that want classes, payments and behaviour-triggered marketing in one place, and are ready to agree a price and term in a demo. Get your contract length and how to cancel in writing before you sign. It’s third in our fitness class picks and sixth in our Mindbody alternatives. If that works for you, see Momence. Its site offered a demo and a free trial, with no trial length given, when we checked on November 5, 2026.

Frequently asked questions

How much does Momence cost?
Momence doesn't publish prices. Its pricing page says "Let's talk pricing" and offers a demo instead. The only price we found is $250 a month for a branded client app, on top of your subscription (checked November 5, 2026).
Does Momence have a free trial?
Its site has a "Start free trial" button, and its yoga and boutique pages say it "starts free", but no page we read gives a trial length or says what's free. The only host terms we found, a PDF that a signed agreement overrides, say trials end after 60 days unless otherwise stated and are "not for production use".
Can you cancel Momence anytime?
Only if you're not under an active contract; then a "Cancel my account" button works straight away. With a contract, its help centre says "you can request cancellation after the date specified in your contract terms", and the only host terms we found, a PDF that a signed agreement overrides, say fees for "the entire Service Term" fall due if it ends early.
What are Momence's card processing fees?
Momence doesn't publish a card rate. You create a new Stripe account from inside Momence and see the fees on each transaction in Stripe. You can pass card fees on to clients in 5% steps.
Does Momence charge for text messages?
Yes. Hosts pay for texts in monthly SMS tiers, tier changes take effect immediately, and "Refunds cannot be made for the unused time/segments amount". We found no tier price list.
Does Momence offer a branded app?
Yes, for "$250 per month on top of your existing Momence subscription", with your logo, name and one main colour (checked November 5, 2026). Momence says the app "is published under your business name"; both branded apps we looked up on the US App Store, including the one its help article uses as an example, list Momence as the seller.
Does Momence work for spas, massage, barbershops, tanning salons or padel clubs?
Its solution pages cover yoga, Pilates, dance, indoor cycling, fitness and gyms, and boutique studios. It has SOAP notes, intake forms and appointment tools, but we found no Momence page for spas, massage, barbershops, tanning or padel, so ask about your setup in a demo.

Sources

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