For: Fitness studios · Barbershops · Spas · Massage
WellnessLiving review 2026: pricing, card fees and contract terms
Disclosure: Our #1 pick is MeetScarlet, and we are affiliated with them. We also cover competing tools and where they shine. We may earn commissions from links on this page. Details
The short answer: WellnessLiving is booking, payments and marketing software for fitness studios, spas, massage businesses and barbershops, and it publishes its prices: Starter is $69 a month billed monthly for one staff member, Business $199 for a team, and BusinessPro $349 with a white-label client app. Setup and data migration are free. The catches: the card rate isn’t published, the terms auto-renew for an equal term, and leaving a fixed payments term early costs 100% of the remaining fees. Based on WellnessLiving’s public pages, checked November 4, 2026. Our #1 pick, MeetScarlet, says it’s live; its help says “no live card payment has been run yet” (November 5, 2026).
Key takeaways
- WellnessLiving publishes its prices: Starter is $69, Business $199 and BusinessPro $349 a month billed monthly, or $62, $179 and $314 a month billed annually (checked November 4, 2026).
- Starter is for "One Staff Member", so any team needs Business. Book-a-Spot, email and text campaigns, lead management and rewards also start on Business.
- Only gateway fees are published for card processing: $16 to $20 a month, $0.11 to $0.32 per transaction and $199 a year with US processors. The processor's rate isn't, and "additional merchant fees may apply".
- Its terms auto-renew "for an additional term of equal length", and leaving a fixed Payments By WellnessLiving term early costs "100% of the fees that WL would have received".
- Setup, data migration and training are free, but "Sales history" can't be imported.
- BusinessPro includes the White Label Achieve client app. On Starter and Business it's an add-on; its app page lists a White Label plan at $209 a month, under your own Apple developer account (ask which applies).
What WellnessLiving is (and isn’t)
WellnessLiving (the company behind it is Wellness Living Systems Inc. of Thornhill, Ontario, per the contact details in its terms) sells one system for classes, appointments, memberships, card payments, marketing and reports, with a client app (Achieve) and a staff app (Elevate). Its menu names fitness studios, spas, massage clinics, salons and barbershops, so it’s relevant to our fitness studios, spas, massage and barbershops readers.
What it doesn’t name: tanning salons or padel clubs.
How we reviewed WellnessLiving
- We read WellnessLiving’s pricing page, plan cards, plan-by-plan feature table and FAQ on November 4, 2026.
- We read its Business Terms and Conditions (last update October 8, 2026), including the Payments By WellnessLiving addendum.
- We read help articles on fees, migration, exports and support.
- We looked up third-party ratings on the App Store, Google Play and Trustpilot, and label them as other people’s opinions. G2 blocked our requests.
- We haven’t used WellnessLiving hands-on, so we couldn’t count booking steps or time a setup.
Our method explains how we put pages together.
WellnessLiving pricing (checked November 4, 2026)
| Plan | Billed monthly | Billed annually | Staff | What the plan adds |
|---|---|---|---|---|
| Starter | $69/month | $62/month | “One Staff Member” | Class and appointment booking, the Achieve client app and Elevate staff app, POS and card processing, “Email and SMS Notifications”, memberships with auto-pay billing, waitlists, a form builder, digital waivers, gift cards and free data migration |
| Business | $199/month | $179/month | Unlimited | Book-a-Spot, events scheduling, email and text marketing, lead management, rewards and loyalty |
| BusinessPro (“Most popular”) | $349/month | $314/month | Unlimited | The White Label Achieve client app |
| Enterprise | “Call us” | “Call us” | Unlimited | A parent/HQ account, multi-location reporting, cross-location visits and a dedicated account manager |
| For comparison: MeetScarlet (our #1 pick) | $349/month plus $999 one-time setup | $3,490 a year, setup free | 5 staff logins at one location; 20 logins and up to 3 locations on Scarlet Pro ($499/month plus $999 setup, or $4,990 a year) | A branded iPhone, Android and web app, classes with spot maps and a waitlist, and memberships. Text reminders (coming soon) are Scarlet Pro only, email reminders are “built but not sending yet”, and card payments turn on once your Stripe account is approved; its help says “no live card payment has been run yet” |
Source: WellnessLiving’s pricing page, checked November 4, 2026. Annual prices are shown per month (“Save 10%”). The page shows ”$” without naming a currency; its fee article lists fees in USD. Business and BusinessPro show 80% off for the first two months ($39 and $69 a month billed monthly) on an offer that expires November 15, 2026. By our arithmetic, at list prices billed monthly, Starter is $828 a year, Business $2,388 and BusinessPro $4,188, before card fees and add-ons. Compare what other booking apps cost.
Card processing and other fees:
| Fee | Amount |
|---|---|
| Gateway fees (US processors) | Nuvei and Paysafe $18/month + $0.32 per transaction; PayArc $16/month + $0.30; Paragon $16/month + $0.11 |
| Which transactions count | “every transaction, including refunds and voids” |
| Annual maintenance fee | $199/year, billed in December |
| Paragon PCI compliance fee | $189/year, plus “$45 per month” if you aren’t PCI compliant |
| The processor’s own rate | Not published: “additional merchant fees may apply depending on your account and processing setup” |
| Add-ons | API access $19/month; marketing texts: “Messaging rates vary by country”; the AI front desk and other add-ons show no price |
| For comparison: MeetScarlet (our #1 pick) | Card payments in its app are Stripe’s fees plus 1%, through your own Stripe account, and turn on once Stripe finishes checking that account. Its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card payments (checked November 5, 2026). We found no price for its email and text automation bundle |
Sources: merchant processing fees article (dated October 1, 2026) and the pricing page, checked November 4, 2026. By our arithmetic, the fixed gateway, maintenance and PCI fees alone come to $391 to $580 a year, depending on the processor, before per-transaction fees and the processor’s own rate.
Contracts, cancelling and your data
The pricing page states no contract length; your order form sets the term. Under the Business Terms and Conditions (section 10.1), subscriptions “automatically renew for an additional term of equal length”. We found no clause letting you end the term early just by choice. Add-ons you buy later run “for no less than the Term of the first subscription”, and fees can change “on thirty (30) days’ prior written notice”. Section 9.1 says “WL will provide no refunds or credits for partial months of service”, and section 9.2 that “WL will not be required to refund Fees… under any circumstances”.
Payments By WellnessLiving, its card-processing service, can be ended “on thirty (30) days’ prior written notice unless otherwise specified in an Order Form”. If your order form gives it a fixed term and you leave early, the early termination fee is “100% of the fees that WL would have received” for the rest of that term.
Your data: you can export your client list yourself from the All Clients page, as “CSV, Excel, or PDF” (help article). If you end Payments By WellnessLiving, the addendum (section 11(i)) says WellnessLiving provides your data if you ask within 30 days of termination and have paid everything owed, and that you pay “the data extraction and transfer fee specified in an Order Form per data set”.
Classes, appointments and spot booking
Waitlists cover “classes, events, appointments, and assets”, and clients are “automatically promoted in the order they join” (online booking page). Book-a-Spot lets you “map out your studio’s layout and let clients choose their favorite spot”, from Business up. Memberships are “automatically billed to your clients”, and a setting will “Reattempt failed automatic payments”.
For spas and massage businesses, its spa page offers “Digital Intake & Treatment Forms” and lets you “collect deposits during booking”.
Switching to WellnessLiving
Setup, data migration and training are free. Its migration article lists clients, memberships and passes with visits remaining, attendance history, upcoming schedule and rewards points. “Sales history” can’t be imported, and saved card details pass between your old and new processors rather than being imported.
What WellnessLiving does well
- Published prices for three of its four plans, monthly and annual, with a plan-by-plan feature table.
- Free setup, migration and training, with a published list of what moves across.
- Gateway fees written down per processor, in a dated help article.
- 24/7 support and a public status page. Its help article says “support is available 24/7” by chat (its AI agent, Isaac, answers first, with a “Talk to a Person” option), email and phone; the pricing table gives Starter “Community + Live Chat”, with email and phone from Business.
Where WellnessLiving falls short
- Starter is a one-person plan. It allows “One Staff Member”; a team needs Business at $199 a month billed monthly (pricing page).
- Plan gates. Book-a-Spot, campaigns, lead management and rewards start on Business, and the white-label app is included only from BusinessPro.
- The card rate isn’t published. Only gateway fees are, and “additional merchant fees may apply” (fee article).
- Auto-renewing terms. Equal-length renewals, later add-ons tied to the first term, no refunds, and 100% of the remaining fees if you leave a fixed payments term early. You can export your client list yourself, but the data hand-over after you leave its payments service costs a per-data-set fee (terms).
WellnessLiving reviews and complaints (third-party opinion, not our own research): on November 4, 2026, the Elevate staff app averaged 4.2 out of 5 from 904 ratings on the US App Store and 3.4 from 228 on Google Play. The Achieve client app averaged 3.1 from 55 App Store ratings and 4.9 from 856 on Google Play. Its Trustpilot profile showed 2.0 out of 5 (“Poor”) from 12 reviews (a very small sample), 92% one-star and 8% two-star; Trustpilot says the company “hasn’t invited customers recently, so reviews may not be representative”. We didn’t sort individual reviews by topic. For comparison, we found no third-party ratings for our #1 pick, MeetScarlet (checked November 4, 2026).
WellnessLiving or our pick, MeetScarlet?
| WellnessLiving | MeetScarlet | |
|---|---|---|
| Price | Starter $69, Business $199, BusinessPro $349 a month billed monthly; $62, $179 or $314 billed annually | $349/month plus $999 setup, or $3,490/year with setup free, for one location. Founding studios pay $299 a month instead of $349 for the first 24 months, on monthly billing, with the $999 setup included at no charge; MeetScarlet plans 10 places (checked November 5, 2026) |
| Staff | One on Starter; unlimited from Business | 5 staff logins; 20 on Scarlet Pro ($499/month plus $999 setup, or $4,990/year with setup free) |
| Text reminders to clients | “Email and SMS Notifications” on Starter | Scarlet Pro only, coming soon; its Jane comparison page says email reminders are “built but not sending yet” |
| Classes and spot booking | Classes and waitlists on every plan; Book-a-Spot from Business | Weekly classes with an optional pick-your-spot map and an automatic waitlist, on every plan, per its class-booking page |
| App under your own business name | Included on BusinessPro; an add-on on Starter and Business; its app page lists a White Label plan at $209 a month, under your own Apple developer account (ask which applies) | Included: iPhone, Android and web, published under your own Apple ($99 a year) and Google Play ($25 once) developer accounts; no marketplace (its site says it isn’t the right fit for “Businesses that want new clients mainly from a marketplace app”) |
| Card payments | Live now; gateway fees published, processor rate not | Stripe’s fees plus 1% to MeetScarlet, through your own Stripe account; card payments turn on once Stripe has checked that account, but its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card deposits or no-show fees |
| Switching | Free migration, including memberships and attendance history; no sales history | “Scarlet imports clients, not booking or payment history”, with “no direct importer” for other apps; you can export the member list as a CSV file at any time |
| Locations | Enterprise (“Call us”) for multi-location reporting | Scarlet is for one location; Scarlet Pro “includes up to 3 locations”. “Each Scarlet studio has one schedule” |
| Support and uptime | “available 24/7”, with email and phone from Business; a public status page; it says “we strive for 99.9% uptime” | Instagram message to @meetscarletapp; it aims “to reply within one business day”. Also email (“A person reads every message”), with “Priority support” on Scarlet Pro; we found no status page or uptime commitment |
| Email and text marketing | Business and up | A separate bundle with no published price |
| Availability and terms | Now, with a demo; published terms that auto-renew for an equal term | Its terms page says “Scarlet is live, and founding studios can join now” and “There is no free trial.” Plans renew automatically; cancelling takes effect at the end of the paid period, and part-used months or years aren’t refunded, except under its founding-plan rules (checked November 5, 2026). Its FAQ says store apps take “about 4 to 6 weeks”, mostly for Apple’s enrollment, and the web app is live sooner |
| Third-party reviews | Over 2,000 app-store ratings across its two apps (our arithmetic) and 12 on Trustpilot (see above) | No third-party ratings found (checked November 4, 2026) |
Sources: MeetScarlet pricing and FAQ, white-label page, Jane comparison, class booking page, switching page and support help, checked November 4, 2026; terms, payments help and appointments help, checked November 5, 2026.
Choose MeetScarlet, our pick, if you want its branded iPhone, Android and web app, which comes with its standard plan, and can wait about 4 to 6 weeks for its store apps, and can manage without email reminders, which are “built but not sending yet”. Choose WellnessLiving if you need card payments and email reminders working today, unlimited staff, free migration of memberships and attendance history, 24/7 support (chat only on Starter) or a route to more than three locations.
Who should pick WellnessLiving, and who shouldn’t
| If you are… | WellnessLiving? | Why |
|---|---|---|
| A solo instructor or therapist | Starter fits | $69 a month billed monthly for one staff member; no Book-a-Spot, campaigns or rewards |
| A class studio with a team | Business | Unlimited staff and Book-a-Spot from $199 a month billed monthly; compare our fitness class picks |
| A spa or massage business | Worth a look | Intake and treatment forms and deposits at booking; see our spa picks |
| A barbershop | Worth a look | On its business-type list; compare our barbershop picks |
| Running several locations | Ask for an Enterprise quote | Multi-location reporting is Enterprise only |
| Wary of long contracts | Read the order form first | Terms auto-renew for an equal term |
| A tanning salon or padel club | Ask in a demo first | Neither is named on its business-type list |
| Wanting an app under your own name on iPhone, Android and web | BusinessPro, or see our pick, MeetScarlet | BusinessPro ($349 a month billed monthly) includes the White Label Achieve app; MeetScarlet includes a branded iPhone, Android and web app at $349 a month plus $999 setup, or $3,490 a year, but its store apps take “about 4 to 6 weeks” (the web app is live sooner), and its card payments turn on once your Stripe account is approved, though its help says “no live card payment has been run yet” |
The verdict
WellnessLiving suits fitness studios, spas and massage businesses with a team that want to see a price before a sales call, with free migration and spot booking from Business. Get your term in writing before you sign. If you’re leaving Mindbody, it’s third in our Mindbody alternatives. If that works for you, see WellnessLiving. Its pricing page and homepage offered a demo, and we found no free trial, when we checked on November 4, 2026.
Frequently asked questions
- How much does WellnessLiving cost?
- Starter is $69 a month billed monthly ($62 billed annually) for one staff member, Business $199 ($179) and BusinessPro $349 ($314), with unlimited staff on both; Enterprise says "Call us". Card-processing fees come on top. Checked November 4, 2026.
- Does WellnessLiving have a free trial?
- We found no free trial on WellnessLiving's pricing page or homepage on November 4, 2026. Both pages offer a demo instead.
- Can you cancel WellnessLiving anytime?
- Its pricing page doesn't state a contract length; your order form sets the term, and its Business Terms say subscriptions renew automatically "for an additional term of equal length". The terms also say "WL will provide no refunds or credits for partial months of service" and "WL will not be required to refund Fees… under any circumstances". If your order form gives Payments By WellnessLiving a fixed term and you end it early, the fee is "100% of the fees that WL would have received" for the rest of that term.
- What are WellnessLiving's card processing fees?
- WellnessLiving publishes only gateway fees: with US processors, $16 to $20 a month plus $0.11 to $0.32 per transaction, including refunds and voids, and a $199 annual maintenance fee. The processor's own rate isn't published, and its fee article says "additional merchant fees may apply".
- Does WellnessLiving charge per staff member?
- No, but Starter allows only "One Staff Member". Business, BusinessPro and Enterprise include unlimited staff, so a team starts at $199 a month billed monthly, or $179 billed annually.
- Does WellnessLiving have spot booking?
- Yes. Book-a-Spot lets clients "choose their favorite spot", but its pricing table shows it on Business ($199 a month billed monthly) and up, not on Starter.
- Can I get my data out of WellnessLiving?
- You can export your client list yourself from the All Clients page, as "CSV, Excel, or PDF". If you end Payments By WellnessLiving, its terms say you must ask within 30 days of termination and pay "the data extraction and transfer fee specified in an Order Form per data set" to receive your data.
- Does WellnessLiving work for tanning salons or padel clubs?
- Its list of business types doesn't name tanning salons or padel clubs, though it offers Book-a-Spot asset reservations from Business. Ask about your setup in a demo before you sign anything.
Sources
- WellnessLiving pricing, checked November 4, 2026
- WellnessLiving homepage, checked November 4, 2026
- WellnessLiving Business Terms and Conditions (last update October 8, 2026), checked November 4, 2026
- WellnessLiving merchant processing fees (help article, October 1, 2026), checked November 4, 2026
- WellnessLiving Achieve client app (White Label plan), checked November 4, 2026
- WellnessLiving online booking, checked November 4, 2026
- WellnessLiving spa software, checked November 4, 2026
- WellnessLiving standard data migration (help article), checked November 4, 2026
- WellnessLiving: export the client list (help article, April 8, 2025), checked November 4, 2026
- WellnessLiving business policy settings (help article), checked November 4, 2026
- WellnessLiving: contact support (help article, October 16, 2025), checked November 4, 2026
- WellnessLiving status page, checked November 4, 2026
- WellnessLiving Elevate on the US App Store (third-party ratings), checked November 4, 2026
- WellnessLiving Achieve on the US App Store (third-party ratings), checked November 4, 2026
- WellnessLiving Elevate on Google Play (third-party ratings), checked November 4, 2026
- WellnessLiving Achieve on Google Play (third-party ratings), checked November 4, 2026
- WellnessLiving on Trustpilot (third-party reviews), checked November 4, 2026
- MeetScarlet pricing and FAQ, checked November 4, 2026
- MeetScarlet terms of service (updated November 5, 2026), checked November 5, 2026
- MeetScarlet payments help (updated November 5, 2026), checked November 5, 2026
- MeetScarlet help: appointments, deposits and no-show fees (updated November 5, 2026), checked November 5, 2026
- MeetScarlet white-label booking app page, checked November 4, 2026
- MeetScarlet class booking page (one schedule per studio), checked November 4, 2026
- MeetScarlet switching page, checked November 4, 2026
- MeetScarlet vs Jane comparison (by the Scarlet team, updated November 1, 2026), checked November 4, 2026
- MeetScarlet help: if something looks wrong (support), checked November 4, 2026
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