For: Padel clubs
Playtomic review 2026: pricing, service fees and the catches
Disclosure: Our #1 pick is MeetScarlet, and we are affiliated with them. We also cover competing tools and where they shine. We may earn commissions from links on this page. Details
The short answer: Playtomic Manager is padel and tennis club software that lists your courts and open matches in Playtomic’s player app. US prices are public: $119.00 to $349.00 a month, “VAT excl.”, with two weeks free. The catches: memberships need the $249.00 plan, a service fee comes out of every online payment at an unpublished rate, and we found no app under your club’s name. Based on Playtomic’s pages, checked November 5, 2026. Our #1 pick, MeetScarlet, says it’s live, with store apps under your club’s name in about 4 to 6 weeks, but its appointments help says “no live card payment has been run yet” (checked November 5, 2026).
Key takeaways
- Playtomic Manager publishes US prices: Standard $119.00, Professional $179.00, Champion $249.00 and Master $349.00 a month, or $99.00 to $299.00 a month billed yearly, all "VAT excl." (checked November 5, 2026).
- Customer memberships, coaches, private classes, leagues and campaigns are listed only from Champion, at $249.00 a month.
- Under its New Billing Model, Playtomic deducts a service fee from every online payment before the money reaches your club, and players can pay a separate per-booking fee that "varies by country". Neither rate is published.
- Your club is listed in Playtomic's player app, where players book and join open matches. We found no app under your club's own name, and Playtomic says it has no "private club" toggle yet.
- Plans are monthly or yearly, with the first two weeks free. Cancel at least 30 days before you want to go offline, and contact Playtomic's team to take your club out of the app.
- Third-party opinion: the player app averaged 4.8 out of 5 from 14,120 US App Store ratings, while Trustpilot showed 1.3 from 138 reviews (checked November 5, 2026).
What Playtomic is (and isn’t)
Playtomic runs a free app where players find clubs, book courts and join matches, and Playtomic Manager, the paid software clubs use to run bookings, payments and customers. This review covers Playtomic Manager. Its FAQ says it’s for “padel and tennis clubs of all sizes”, and it serves the US: its legal conditions name a Delaware company for US users. That makes it relevant to our padel clubs readers.
What it isn’t: software for fitness studios, salons, spas, massage or tanning. Its pages cover racket sports only, so studios should see our fitness class picks.
How we reviewed Playtomic
- We read Playtomic’s US pricing page, in its monthly and yearly views, and its Manager page on November 5, 2026.
- We read its legal conditions, which are written for players. We found no published terms for clubs.
- We read help-centre articles on billing, fees, payments, memberships, imports, reports and cancelling.
- We looked up third-party ratings on the App Store, Google Play and Trustpilot, labelled as other people’s opinions. We found no Capterra or G2 reviews of the club software.
- We haven’t used Playtomic hands-on, so we couldn’t count booking steps or time a setup. This review is based on public documentation.
Our method explains how we put pages together.
Playtomic pricing (checked November 5, 2026)
| Plan | Billed monthly | Billed yearly | Support response | What the plan adds |
|---|---|---|---|---|
| Standard | $119.00/month | $99.00/month | 48 hours | Schedule, blocking, customers, matches, payments, public classes, tournaments, chats, reports and integrations |
| Professional | $179.00/month | $149.00/month | 8 hours | Court information display, user categories, a money wallet and a POS system |
| Champion (“MOST POPULAR”) | $249.00/month | $199.00/month | 4 hours | Coaches, courses, customer memberships, invoices, leagues, private classes, API integrations, multiple legal entities and campaigns |
| Master | $349.00/month | $299.00/month | “Highest priority with tickets/chat” | Everything in Champion |
| For comparison: MeetScarlet (our #1 pick) | $349/month plus $999 one-time setup | $3,490 a year, setup free | Instagram message, aiming “to reply within one business day”; email too; “Priority support” on Scarlet Pro | One location and 5 staff logins; Scarlet Pro (up to 3 locations, 20 logins) is $499/month plus $999 setup, or $4,990 a year. A branded iPhone, Android and web app, courts by the slot with peak prices, and memberships |
Source: Playtomic’s pricing page, as shown to a US visitor, checked November 5, 2026. Prices are in US dollars, “per month (VAT excl.)”. The page doesn’t say whether US sales tax is added, or whether one subscription covers a club, a venue or a legal entity. Its cancel article says the billing screen shows the amount you pay “including taxes and any discounts applied”. By our arithmetic, billed monthly, Standard costs $1,428 a year and Champion $2,988, before service fees. Compare what other booking apps cost.
Fees and add-ons:
| Fee | Amount |
|---|---|
| Service fee on online payments | Under its New Billing Model, “automatically deducted” from every online booking payment before it reaches you, and invoiced monthly; rate not published |
| Clubs on its Old Billing Model | A commission invoice every two weeks; its guide says the rate is “defined in your club’s contract with Playtomic” |
| Charging a US player’s saved card | “a percentage commission on each CIT transaction”; rate not published |
| Player service fee | Charged to players on each reservation, public match or tournament entry; “varies by country”; not refunded if they cancel a reservation. Your club can absorb it, and Premium players don’t pay it |
| Card processing | A Stripe account is “mandatory”; we found no separate card rate on Playtomic’s pages |
| Payouts | “every 7 days” under its New Billing Model |
| Setup fee | None shown on the pricing page; after you enquire, an onboarding representative gives “first information on costs and features” |
| Billing changes | Switching between monthly and yearly billing loses “any coupon or discount” |
| For comparison: MeetScarlet (our #1 pick) | No marketplace, and we found no MeetScarlet fee to players. Card payments in its app are Stripe’s fees plus 1%, through your own Stripe account, and turn on once Stripe finishes checking it; its appointments help still says “no live card payment has been run yet”. Email and text automations come in a separate bundle with no published price |
Sources: B2B service fees, New Billing Model, Old Billing Model, Club Initiated Transactions, legal conditions and getting started, checked November 5, 2026.
Service fees and the player app
Playtomic’s service fee article says: “Every time a player pays for a booking online through Playtomic, our service fee is automatically deducted from that payment before the money reaches you.” It applies to clubs on Playtomic’s New Billing Model, which get one invoice a month. The article gives no rate.
Players can pay their own service fee “when a reservation, a public match, or tournament inscription is confirmed”, unless your club absorbs it (legal conditions).
Your club appears in Playtomic’s player app, and you can embed your Playtomic booking page on your own website (embed article). But Playtomic “doesn’t have a native ‘private club’ toggle yet”. Its workaround limits online private bookings to players you choose, but switches off open matches “for everyone at your club” (private club article).
Courts, open matches and memberships
Every plan includes the schedule, blocking, public classes, tournaments and open matches, where “Users can join matches on their own, with no extra work for you.” When players split a court, the booker covers any unpaid shares. Depending on setup, Playtomic takes the missing amount about 2 hours after the match, from a hold on the booker’s card or from their saved card. If the saved card fails, “the booking may remain partially unpaid”, and your club follows up (New Billing Model).
Memberships start on Champion. They bill one-off to yearly, with optional grace days for failed payments, and “Cost and payment frequency cannot be changed once the membership is created.” Players can cancel “anytime via the Playtomic app” (memberships article). Coaches, private classes, courses and leagues also start on Champion. Playtomic’s help centre returned no results for “waitlist” on November 5, 2026.
Contracts, cancelling and your data
If a renewal payment fails, you have 5 days to pay before your club is set to inactive and can’t take bookings (subscription article).
To leave, you cancel in Billing, and the plan runs to the end of the paid period. Playtomic says to “Cancel your subscription at least 30 days before you want your club to go offline”, and to contact its team, because cancelling “does not automatically take your club offline in the Playtomic app”. Your configuration “is kept, not deleted” (cancel article). We found no published terms for clubs, so ask for your contract terms in writing.
You can export your customer list as a CSV. But “Detailed booking data older than 3 months isn’t available” (reports article).
Switching to Playtomic
You import customers from a CSV yourself, assigning categories or memberships in the same step, across a whole chain if needed (import article). The article covers customers, not past bookings. “In the best case, it takes about 5 working days from the form to your club being online” (getting started).
What Playtomic does well
- Public US prices, monthly and yearly, with plan contents, support response times and the first two weeks free.
- A big player app. Open matches on every plan help fill quiet courts.
- Self-serve imports with memberships, plus chain-level imports and organisation-level reports.
- A public status page. It showed “All systems operational” and 100.0% uptime for PT Manager over 90 days on November 5, 2026 (status page).
- Coming back is easy. Your configuration is kept after you cancel.
Where Playtomic falls short
- Key features cost $249.00 a month. Memberships, coaches, private classes, leagues and campaigns start on Champion (pricing page).
- Unpublished fees. A service fee comes out of every online payment, and players can pay their own fee, at rates Playtomic doesn’t publish (service fee article).
- Playtomic’s brand, not yours. We found no app under your club’s name, and no native private-club setting (private club article).
- Slow support on the entry plan. Standard lists a 48-hour response time, and we found no published support hours (support article).
- Leaving takes planning. No published club terms, 30 days’ notice to go offline, and only 3 months of detailed booking data.
- Small gaps. No Google Calendar sync, no age limits on bookings, and Manager “is optimized for Chrome” (general FAQ).
Playtomic reviews and complaints
Third-party opinion, not our own research: on November 5, 2026, the player app averaged 4.8 out of 5 from 14,120 US App Store ratings and 4.8 from 112,033 Google Play ratings. These come from players, not club owners. Its Trustpilot profile, playtomic.io, showed 1.3 out of 5 from 138 reviews, 89% of them one-star; Trustpilot says they “may not be representative”. The recent reviews we saw were from players. We found no Capterra or G2 reviews of Playtomic Manager. For comparison, we found no third-party ratings for our #1 pick, MeetScarlet (checked November 4, 2026).
Playtomic or our pick, MeetScarlet?
| Playtomic | MeetScarlet | |
|---|---|---|
| Price for one club | $119.00 to $349.00 a month, “VAT excl.”, or $99.00 to $299.00 billed yearly; what one subscription covers isn’t stated | $349/month plus $999 setup, or $3,490/year with setup free, “For one location”. Founding studios pay $299 a month instead of $349 for the first 24 months, on monthly billing, with the $999 setup included at no charge; MeetScarlet plans 10 places (checked November 5, 2026) |
| Memberships | From Champion ($249.00 a month) | Included; card renewals need card payments, and its appointments help says “no live card payment has been run yet” |
| Open matches and events | Open matches and tournaments on every plan; leagues from Champion | “Open matches by level and Americano events” for padel; not the right fit for “leagues, ladders or tournament brackets beyond Americano” |
| How players book | Playtomic’s app and website, or your embedded booking page; we found no app under your own name | An app under your club’s name on iPhone, Android and web, published under your own Apple ($99 a year) and Google Play ($25 once) developer accounts; players need an account to book a court |
| Marketplace | Your club is listed in Playtomic’s app; no native private-club setting | None. Its site says it isn’t the right fit for “Businesses that want new clients mainly from a marketplace app” |
| Fees on bookings | A service fee from every online payment, rate not published; players can pay a per-booking fee unless you absorb it | Stripe’s fees plus 1% to MeetScarlet on card payments, once they run; we found no MeetScarlet fee to players, and your club can switch on its own booking fee on online payments |
| Card payments and split shares | Live now; shares secured by a hold or the booker’s saved card | Courts split into “2 to 12 shares, each paid by link”, through your own Stripe account. Card payments turn on once Stripe has checked that account. But its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on paid shares, deposits or no-show fees |
| Switching | Self-serve CSV import of customers and memberships | “Scarlet imports clients, not booking or payment history”, with “no direct importer” for other apps; you can export the member list as a CSV file at any time |
| Locations | Organisation-level reports and chain imports | Scarlet is “For one location”; Scarlet Pro “includes up to 3 locations”. “Each Scarlet studio has one schedule” |
| Support | Live chat and email; response targets from 48 hours (Standard) to 4 hours (Champion); a public status page | Instagram message to @meetscarletapp; it aims “to reply within one business day”. Also email (“A person reads every message”), with “Priority support” on Scarlet Pro; we found no status page or uptime commitment |
| Availability and terms | Now, with the first two weeks free; we found no published club terms | Its terms page says “Scarlet is live, and founding studios can join now” and “There is no free trial”; it offers a demo. Plans renew automatically; cancelling takes effect at the end of the paid period, and part-used months or years aren’t refunded, except under its founding-plan rules (checked November 5, 2026). Its FAQ says store apps take “about 4 to 6 weeks”, mostly for Apple’s enrollment, and the web app is live sooner |
| Third-party reviews | Over 125,000 player-app ratings across both stores (our arithmetic) and 138 on Trustpilot (see above) | No third-party ratings found (checked November 4, 2026) |
Sources: MeetScarlet’s court booking page, padel page, white-label page, class page, switching page, Jane comparison and support help, checked November 4, 2026; pricing and FAQ, terms, payments help and appointments help, checked November 5, 2026.
Choose MeetScarlet, our pick, if you want players booking courts in an app under your club’s own name, with no marketplace, and can wait for store apps, which take “about 4 to 6 weeks”. For email, its appointments help says “Email sending isn’t switched on yet”, and its Jane page says email reminders are “built but not sending yet”. Text reminders are coming soon, on Scarlet Pro only. Choose Playtomic if you need card payments and paid court shares working today (MeetScarlet’s appointments help says “no live card payment has been run yet”), want players to find your club and join open matches in a big player app, or want a lower monthly price.
Who should pick Playtomic, and who shouldn’t
| If you are… | Playtomic? | Why |
|---|---|---|
| A padel club that wants players to find it | Good fit | Listed in Playtomic’s player app, with open matches on every plan |
| A new club with no memberships yet | Standard fits | $119.00 a month, or $99.00 billed yearly, with the first two weeks free |
| A club that sells memberships | Champion or up | Memberships start at $249.00 a month; compare Playtomic vs CourtReserve |
| A club running leagues or coaching | Champion or up | Leagues, coaches, courses and private classes start on Champion |
| A members-only club | Check first | No native private-club setting; the workaround switches off open matches |
| A seasonal club | Worth a look | Playtomic suggests monthly billing and cancelling at season end; your configuration is kept |
| Running several locations | Ask Playtomic first | Organisation reports and chain imports exist, but the pricing page doesn’t say what one subscription covers |
| A fitness studio, spa or salon | Look elsewhere | Its pages cover racket sports only |
| Wanting an app under your club’s name | None found; see our pick, MeetScarlet | Players book in Playtomic’s app; MeetScarlet includes a branded app from $349 a month plus $999 setup, but its store apps take “about 4 to 6 weeks” (the web app is live sooner), and its appointments help says “no live card payment has been run yet” |
The verdict
Playtomic suits padel clubs that want players to find them and fill courts through open matches in a big player app, at a published price from $119.00 a month. The catches are unpublished service fees, memberships and leagues only from $249.00, no app we could find under your own name and no published club terms. If that works for you, see Playtomic; its help centre says plans start with the first two weeks free (checked November 5, 2026). Comparing court software? See Playtomic vs CourtReserve or our padel clubs guide.
Frequently asked questions
- How much does Playtomic Manager cost?
- A US visitor sees Standard at $119.00 a month, Professional $179.00, Champion $249.00 and Master $349.00, each "per month (VAT excl.)", or $99.00 to $299.00 a month billed yearly. The pricing page doesn't say whether one subscription covers a club, a venue or a legal entity. Checked November 5, 2026.
- Does Playtomic take a commission on bookings?
- Yes. Under its New Billing Model, its help centre says its service fee is "automatically deducted" from every online booking payment before the money reaches the club, and invoiced once a month. Playtomic doesn't publish the rate, and charging a US player's stored card carries "a percentage commission" too (checked November 5, 2026).
- Do players pay a Playtomic booking fee?
- Playtomic's legal conditions say players pay a service fee on each reservation, public match or tournament entry, which "varies by country" and isn't refunded when they cancel a reservation. A club can absorb it, so players see 0, and Playtomic Premium players don't pay it (checked November 5, 2026).
- Does Playtomic have a free trial?
- Yes. Its help centre says new subscriptions get "the first two weeks free", starting at a Stripe checkout where you enter a card (checked November 5, 2026).
- How do I cancel Playtomic Manager?
- Cancel in Billing, under Pricing Plans, and the plan runs to the end of the period you've paid for. Playtomic says to cancel at least 30 days before you want to go offline, and to contact its team, because cancelling "does not automatically take your club offline" (checked November 5, 2026).
- Can my club get its own app with Playtomic?
- We found no option for an app under your club's name on Playtomic's pricing page or in its help centre. Players book in Playtomic's app and website, and you can embed your Playtomic booking page on your own website (checked November 5, 2026).
- Can I stop non-members booking my courts on Playtomic?
- Not with one setting: Playtomic says it "doesn't have a native 'private club' toggle yet". Its workaround limits online private bookings to players you choose, but your club stays visible in the app and open matches are switched off for everyone (checked November 5, 2026).
Sources
- Playtomic Manager pricing (US prices, monthly and yearly views), checked November 5, 2026
- Playtomic Manager overview and FAQ, checked November 5, 2026
- Playtomic legal conditions for users (US entity, player service fee), checked November 5, 2026
- Playtomic help: pricing and subscription plans (free trial, failed renewals), checked November 5, 2026
- Playtomic help: how to cancel your subscription, checked November 5, 2026
- Playtomic help: changing monthly or annual billing, checked November 5, 2026
- Playtomic help: B2B service fees, checked November 5, 2026
- Playtomic help: Old Billing Model guide (biweekly commission invoices), checked November 5, 2026
- Playtomic help: New Billing Model (payouts and split payments), checked November 5, 2026
- Playtomic help: Club Initiated Transactions (US only), checked November 5, 2026
- Playtomic help: online payments with Stripe, checked November 5, 2026
- Playtomic help: club memberships, checked November 5, 2026
- Playtomic help: recurring booking series, checked November 5, 2026
- Playtomic help: making your club private for online bookings, checked November 5, 2026
- Playtomic help: embedding your booking page on your website, checked November 5, 2026
- Playtomic help: importing users and benefits, checked November 5, 2026
- Playtomic help: exporting a user list, checked November 5, 2026
- Playtomic help: reports, checked November 5, 2026
- Playtomic help: getting started (activation time), checked November 5, 2026
- Playtomic help: club support, checked November 5, 2026
- Playtomic help: general FAQ, checked November 5, 2026
- Playtomic status page, checked November 5, 2026
- Playtomic - Padel & pickleball on the US App Store (third-party ratings), checked November 5, 2026
- Playtomic - Padel & pickleball on Google Play (third-party ratings), checked November 5, 2026
- playtomic.io on Trustpilot (third-party reviews), checked November 5, 2026
- MeetScarlet pricing and FAQ, checked November 5, 2026
- MeetScarlet terms of service (updated November 5, 2026), checked November 5, 2026
- MeetScarlet payments help (updated November 5, 2026), checked November 5, 2026
- MeetScarlet help: appointments, deposits and no-show fees (updated November 5, 2026), checked November 5, 2026
- MeetScarlet court booking page (updated October 31, 2026), checked November 4, 2026
- MeetScarlet padel clubs page (updated November 1, 2026), checked November 4, 2026
- MeetScarlet white-label booking app page, checked November 4, 2026
- MeetScarlet class booking page (one schedule per studio), checked November 4, 2026
- MeetScarlet switching page, checked November 4, 2026
- MeetScarlet vs Jane comparison (by the Scarlet team, updated November 1, 2026), checked November 4, 2026
- MeetScarlet help: if something looks wrong (support), checked November 4, 2026
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