Booking Shortlist

For: Massage

MassageBook review 2026: pricing, fees and the catches

By Booking Shortlist · Published · Updated · Prices checked on · Based on public documentation

Disclosure: Our #1 pick is MeetScarlet, and we are affiliated with them. We also cover competing tools and where they shine. We may earn commissions from links on this page. Details

The short answer: MassageBook is booking, intake and SOAP-note software built for massage therapists. Its prices are public: Launch is $29 a month, Practice $59 for a solo therapist and Clinic $99 for a team. There’s a 30-day free trial and no long-term contract. The catches: new clients from its directory or Google cost 15% if you opt in, membership renewals carry a fee, and it can’t book classes online. Based on MassageBook’s public pages, checked November 5, 2026. Our #1 pick, MeetScarlet, says it’s live and includes a branded app, but its appointments help says “no live card payment has been run yet” (checked November 5, 2026).

Key takeaways

  • MassageBook publishes three plans: Launch is $29, Practice $59 and Clinic $99 a month at standard prices, with 25% off for AMTA members and 10% off for ABMP members (checked November 5, 2026).
  • Practice is its solo plan, with intake forms, premium SOAP notes, text and email reminders and insurance billing receipts. Two or more therapists need Clinic, which has unlimited staff seats.
  • If you opt in, new clients from its directory or Reserve with Google cost a one-time 15% of the service, at least $6. On Launch, directory clients cost 30%.
  • Card fees are 2.6% + $0.15 in person through Square, or 2.7% + $0.15 on MassageBook Pay, its Stripe-powered option. Each automatic membership renewal adds a fee of $0.25 to $0.85.
  • Every new account starts a 30-day free trial of Practice, and there's "no long-term contract". After you cancel, your records stay readable, but booking is switched off.
  • It's built for massage only: "MassageBook does not offer online booking for classes", and each extra location pays full price for its own plan.

What MassageBook is (and isn’t)

MassageBook’s business homepage says “Run your practice. Not your inbox.” It offers “Online booking, payments, intake forms, and client follow-ups” in “one platform built for massage therapists and clinics”, and calls itself “AMTA’s Exclusive Practice Management Software Partner”. The same company, 2Book, Inc., runs a public massage directory at massagebook.com, where clients search for therapists nearby.

It’s built for our massage readers, from solo therapists to multi-room clinics, and it handles outcall service areas for mobile therapists.

What it isn’t: class software. Its help centre says “MassageBook does not offer online booking for classes”, so studios should see our fitness class picks. It can book rooms and couples massages on Clinic, but we found no spa page, and no pages for barbershops, tanning salons or padel clubs. We also found no client app under your own business’s name.

How we reviewed MassageBook

  • We read MassageBook’s pricing page, plan cards and pricing FAQ, its homepage and its payments page on November 5, 2026.
  • We read its Provider Terms (updated December 18, 2024) and more than 20 help articles on plans, fees, payments, switching, cancelling and support.
  • We checked its public status page.
  • We looked up third-party ratings on the App Store, Google Play and Trustpilot, and label them as other people’s opinions. G2 and Capterra blocked our requests when we tried on November 3, 2026.
  • We haven’t used MassageBook hands-on, so this review is based on public documentation. We couldn’t count booking steps or time a setup.

Our method explains how we put pages together.

MassageBook pricing (checked November 5, 2026)

PlanPrice a month (standard)TherapistsWhat the plan includes
Launch$29One, plus support staff“(3) Services limit with unlimited durations”, online booking, a directory listing, basic SOAP notes, “Basic marketing tools” and card payments through Square or MassageBook Pay
Practice$59One, plus support staff“Built for solo-practitioners”: intake forms, premium SOAP notes, “Text & email appointment reminders”, insurance billing receipts, automated campaigns, gift certificates and in-app chat support
Clinic$99“Unlimited Staff Seats”Everything in Practice, plus Smart Room Assignment, couples bookings, first-available booking, waitlists, staff permissions by role and upgraded reports
For comparison: MeetScarlet (our #1 pick)$349 plus $999 one-time setup, or $3,490 a year with setup free (checked November 5, 2026)5 staff logins and 1 location; on Scarlet Pro ($499/month plus $999 setup, or $4,990 a year), 20 staff logins and “up to 3 locations”A branded iPhone, Android and web app, appointments with deposits and no-show fees, and memberships. Text reminders (coming soon) are Scarlet Pro only, email reminders are “built but not sending yet”, and its appointments help says “no live card payment has been run yet”

Source: MassageBook’s pricing page and its Clinic plan article, checked November 5, 2026. The page shows ”$” without naming a currency. It opens on AMTA prices, so click “Standard Pricing” to see the list prices above. AMTA members pay 25% less ($21.75, $44.25 and $74.25) and ABMP members 10% less ($26.10, $53.10 and $89.10). Clinic is required once two or more therapists take bookings. By our arithmetic, at standard prices, Practice is $708 a year and Clinic $1,188, before card and usage fees. Compare what other booking apps cost.

Card processing and other fees:

FeeAmount
Cards through Square2.6% + $0.15 swiped, dipped or tapped; 3.5% + $0.15 for all other transactions
Cards on MassageBook Pay (its Stripe-powered option)2.7% + $0.15 swiped, dipped or tapped; 3.6% + $0.15 for all others; instant payouts cost 1.75%
New clients from its directory or Reserve with Google (opt-in)A one-time 15% of the service, or $6 if 15% comes to less; 30% for directory clients on Launch
Automatic membership renewals$0.85 each for the first 5 a month, then $0.65, $0.38 and $0.25; not returned on refunds
Optional convenience fee, paid by clients$3.85 on online payments: “$3 will go directly to you”, and MassageBook keeps $0.85
Taking a directory client’s first payment outside MassageBookA $100 “Opt-Out Fee” per client
Setup“no setup fees”
For comparison: MeetScarlet (our #1 pick)No marketplace, so no new-client fee. Card payments in its app are Stripe’s fees plus 1%, through your own Stripe account, and turn on once Stripe finishes checking that account; we found no card reader or in-person card rate. Its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card deposits or no-show fees (checked November 5, 2026)

Sources: payments help, setup guide, MassageBook Pay article, membership fee article, convenience fee article and Provider Terms, checked November 5, 2026. Its pricing and payments pages also list 2.6% + $0.15 for Stripe, but its setup guide offers just two options, MassageBook Pay (powered by Stripe) or Square, and its payments help gives 2.6% for Square and 2.7% for MassageBook Pay. By our arithmetic, a $100 massage paid by tapped card costs you $2.75 in card fees through Square, or $2.85 on MassageBook Pay. A new directory client prepays online, so the same massage costs $3.65 through Square or $3.75 on MassageBook Pay, plus the $15 new-client fee.

The directory and new-client fees

Your business listing appears in the MassageBook directory once setup is done, and you can switch it off at any time. Letting brand-new clients book you from the directory is a separate switch. Turn it on, and each new directory client costs “a one time marketing fee of 15% of the Service cost”, or $6 if 15% comes to less, taken from their prepayment (fee article). Reserve with Google bookings carry the same 15%. On Launch, directory clients cost 30%.

Its help centre says no marketing fee applies when clients book through your own MassageBook website or a promotion’s own link. If you refund the client, MassageBook returns its fee, so the client gets the full amount back. Its Provider Terms add two catches: the fee is still charged during the free trial, and taking a directory client’s first payment outside MassageBook costs a $100 “Opt-Out Fee” per client.

Switching, cancelling and your data

Switching is mostly do-it-yourself. You import clients from a spreadsheet (“only 1,000 clients can be imported per day”), or email it to support to upload. Future appointments come across only through a Google Calendar sync, as blocked time you turn into appointments by hand, and “There is not a way to import historical appointments” (switching article). Old SOAP notes and intake forms can be uploaded as files to each client’s SOAP notes. It also has step-by-step guides for leaving Vagaro, Square, Jane, ClinicSense and Schedulicity.

There’s “no long-term contract”. You cancel in your account or by emailing support, and premium features run until your next renewal date. Then the account moves to a read-only Free Plan that keeps your sales reports, client records and completed SOAP notes and intake forms, with guides to export them. We found no statement on refunds of subscription fees. Its Provider Terms say MassageBook can change “plans and pricing at any time” and “will attempt to notify you of the change via email”. After you cancel, it has no “obligation to delete or return to you any Provider Content you have posted”. Disputes go to private arbitration, not court, unless you opt out in writing within 30 days of opening your account.

What MassageBook does well

  • Built for massage: intake forms, SOAP notes, insurance billing receipts, couples bookings, room assignment, outcall service areas and HSA and FSA cards.
  • Public prices, no per-seat charge: Clinic includes “Unlimited Staff Seats”, and AMTA and ABMP members get 25% or 10% off.
  • A choice of processor: your own Square account or MassageBook Pay (powered by Stripe), with Tap to Pay and Stripe card readers.
  • Low commitment: “no setup fees, no long-term contract”, and your records stay readable after you cancel.
  • A public status page showing “All systems operational” on November 5, 2026.

Where MassageBook falls short

  • New-client fees: 15% (at least $6) for directory and Google clients if you opt in, charged even during the trial, 30% from the directory on Launch, and $100 per client to take a first payment elsewhere (Provider Terms).
  • A fee on every membership renewal: $0.25 to $0.85 on top of card fees, and it isn’t returned on refunds (membership fee article).
  • No online class booking, and each location costs extra: an extra location is a separate business at full price, with its own client list.
  • Support hours: the homepage says “Live support 7 days a week”, but its help centre lists Monday to Friday, 9:30am to 8:00pm EST, with live chat only on Practice and Clinic (support article).
  • Prices move: Clinic and Practice were both repriced in 2026, and its terms allow changes “at any time”.

MassageBook reviews and complaints

Third-party opinion, not our own research: on November 5, 2026, the MassageBook Manager business app averaged 4.7 out of 5 from about 2,800 US App Store ratings and 4.4 from 1,009 Google Play ratings. Its Trustpilot profile showed 1.9 out of 5 (“Poor”) from 26 reviews, a very small sample, 54% of them one-star. Trustpilot labels it “No recent history of asking for reviews” and “Hasn’t replied to negative reviews”. We didn’t sort individual reviews by topic, so we can’t say which complaints come up most. MassageBook’s own pages quote a higher average rating without naming a source, so we leave it out. For comparison, we found no third-party ratings for our #1 pick, MeetScarlet (checked November 4, 2026).

MassageBook or our pick, MeetScarlet?

MassageBookMeetScarlet
PriceLaunch $29, Practice $59, Clinic $99 a month; 25% off for AMTA and 10% off for ABMP membersScarlet is $349/month plus $999 setup, or $3,490/year with setup free, for one location. Founding studios pay $299 a month instead of $349 for the first 24 months, on monthly billing, with the $999 setup included at no charge. MeetScarlet plans 10 places (checked November 5, 2026)
StaffOne therapist on Launch and Practice; unlimited on Clinic5 staff logins; 20 on Scarlet Pro ($499/month plus $999 setup, or $4,990/year with setup free)
Intake forms and SOAP notesBasic SOAP notes on Launch; intake forms, premium SOAP notes and insurance billing receipts from PracticeIts Jane comparison page says “Scarlet has no charting, telehealth or insurance billing”; services can ask clients questions at booking, but we found no intake forms named
RemindersText and email reminders from PracticeText reminders (coming soon) on Scarlet Pro only; its Jane comparison page says email reminders are “built but not sending yet”
How clients bookYour MassageBook website or an embed on your own site, Facebook and Instagram, its directory and Reserve with Google; we found no app under your own nameAn app under your business’s name on iPhone, Android and web, published under your own Apple ($99 a year) and Google Play ($25 once) developer accounts
New-client fees15% (at least $6) for directory or Google clients if you opt in; 30% from the directory on LaunchNone. It has no marketplace, and its site says it isn’t the right fit for “Businesses that want new clients mainly from a marketplace app”
Card payments, deposits and no-show feesLive now: 2.6% + $0.15 in person through Square, or 2.7% + $0.15 on MassageBook Pay; holding a card at online booking for no-show fees is a MassageBook Pay feature, on Practice and ClinicStripe’s fees plus 1% to MeetScarlet, through your own Stripe account; card payments turn on once Stripe has checked that account, but its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card deposits or no-show fees
SwitchingClient spreadsheet import (1,000 a day); future appointments through Google Calendar; no appointment history“Scarlet imports clients, not booking or payment history”, with “no direct importer” for other apps
LocationsEach location is a separate business at full priceScarlet is “For one location”; Scarlet Pro “includes up to 3 locations”. “Each Scarlet studio has one schedule”
Support and uptimePhone, email and chat on weekdays per its help centre (chat from Practice); a public status page; we found no uptime commitmentIts terms say “For support, message @meetscarletapp on Instagram. We aim to reply within one business day.” Its help also offers email (“A person reads every message”), with “Priority support” on Scarlet Pro. We found no status page or uptime commitment
Availability and termsNow, with a 30-day free trial; published Provider TermsIts terms page says “Scarlet is live, and founding studios can join now”. Plans renew automatically. Cancelling takes effect at the end of the paid period, with no refunds for part-used months or years, apart from founding-plan exceptions. You can export the member list as a CSV at any time, and data stays available after you cancel until you ask to delete it. Its FAQ says store apps take “about 4 to 6 weeks”, mostly for Apple’s enrollment, and the web app is live sooner
Third-party reviewsThousands of app-store ratings and 26 on Trustpilot (see above)No third-party ratings found (checked November 4, 2026)

Sources: MeetScarlet’s white-label page, Jane comparison, class booking page, switching page and support help, checked November 4, 2026; its pricing and FAQ, terms, payments help and appointments help, checked November 5, 2026.

Choose MeetScarlet, our pick, if you want clients booking in an app under your own practice’s name, with no marketplace fees, and can wait about 4 to 6 weeks for its store apps. Its Jane comparison page says email reminders are “built but not sending yet”, with no date given. Choose MassageBook if you need intake forms, SOAP notes, insurance receipts, reminders and card payments working today, at a much lower monthly price. MeetScarlet’s appointments help says “no live card payment has been run yet”.

Who should pick MassageBook, and who shouldn’t

If you are…MassageBook?Why
A solo massage therapistPractice fits$59 a month ($44.25 for AMTA members) with intake forms, SOAP notes, reminders and insurance receipts
Just starting, with a short menuLaunch, with care$29 a month for up to three services, but directory clients cost 30%
A clinic with several therapistsClinic$99 a month with unlimited staff seats, rooms and couples bookings; compare our massage picks
A mobile or outcall therapistWorth a lookOutcall service areas are built in
Running several locationsCheck the cost firstEach location is a separate business at full price, with its own client list
A spaCheck in the trialRooms and couples bookings on Clinic, but no spa page; see our spa picks
A fitness studio, barbershop, tanning salon or padel clubLook elsewhereNo online class booking, and no pages for those businesses; see our barber picks
Wanting clients to book in an app under your practice’s nameNone found; see our pick, MeetScarletMassageBook clients book on your MassageBook website, its directory or Google; MeetScarlet includes a branded app with no marketplace, from $349 a month plus $999 setup, but its store apps take “about 4 to 6 weeks” (the web app is live sooner), and its appointments help says “no live card payment has been run yet”

The verdict

MassageBook gives massage therapists massage-specific tools at public prices, with a free trial and no long-term contract. The catches are the opt-in new-client fees, the fee on each membership renewal, full price for each extra location and weekday support hours. If that suits you, try MassageBook; its pricing page offered a 30-day free trial when we checked on November 5, 2026. Comparing options? See our massage picks or Fresha alternatives.

Frequently asked questions

How much does MassageBook cost?
At standard prices, Launch is $29 a month (up to three services), Practice $59 and Clinic $99. AMTA members pay $21.75, $44.25 or $74.25, and ABMP members $26.10, $53.10 or $89.10. Each extra location pays full price for its own plan, checked November 5, 2026.
Does MassageBook charge per therapist?
No. Its help centre says "MassageBook does not charge per provider", but two or more therapists taking bookings need the $99 Clinic plan, which has unlimited staff seats. Support staff, such as administrative staff, can be added on any plan.
What does MassageBook charge for new clients?
If you opt in, each new client who books through its directory or Reserve with Google costs a one-time 15% of the service, or $6 if 15% comes to less, taken from their prepayment. On Launch, directory clients cost 30%. Its help centre says no marketing fee applies when clients book through your own MassageBook website.
Does MassageBook have a free trial?
Yes. Every new account starts a 30-day free trial of the Practice plan, which MassageBook says needs no credit card, and "You cannot bypass this trial period". If you don't pick a plan, the account moves to a read-only Free Plan with booking switched off.
What are MassageBook's card processing fees?
Through Square, 2.6% + $0.15 for swiped, dipped or tapped cards and 3.5% + $0.15 for all others. On MassageBook Pay, its Stripe-powered option, it's 2.7% + $0.15 and 3.6% + $0.15, and instant payouts cost 1.75%.
Can you cancel MassageBook anytime?
Yes. It says there's "no long-term contract", and you can cancel in your account or by emailing support, keeping premium features until your next renewal date. After that, a read-only Free Plan keeps your client records, sales reports and completed SOAP notes and intake forms.
Is MassageBook HIPAA compliant?
Its homepage calls it a "HIPAA-Compliant Platform", which is MassageBook's own claim. Its HIPAA help article lists measures such as unique logins, automatic logoff and encryption. We found no mention of a business associate agreement there, so ask about one before you store client health notes.

Sources

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