For: Padel clubs
CourtReserve review 2026: pricing, card fees and the catches
Disclosure: Our #1 pick is MeetScarlet, and we are affiliated with them. We also cover competing tools and where they shine. We may earn commissions from links on this page. Details
The short answer: CourtReserve is club software for tennis, pickleball and padel, with public prices: Launch is $199 a month, or $159 billed annually, for up to 8 courts, with memberships, payments and published card rates. The catches: no live chat on Launch, an app under your own name needs Momentum plus a 1-year contract, and data is deleted 30 days after you cancel. Based on CourtReserve’s public pages, checked November 5, 2026. Our #1 pick, MeetScarlet, includes a branded app on its standard plan, and its terms say “Scarlet is live”, but its appointments help says “no live card payment has been run yet” (checked November 5, 2026).
Key takeaways
- CourtReserve publishes its prices: Launch is $199 a month, or $159 a month billed annually, for up to 8 courts. Advance is $369 or $329 for 16 courts, and Momentum $549 or $499 for 32 (checked November 5, 2026).
- Memberships, payments, point of sale, batch billing, public booking and the free Player Match-Maker come on every plan, with unlimited staff.
- Card rates are published: Stripe at 2.9% + $0.30 (ACH bank payments 0.8%) or SafeSave at 2.89% + $0.30, and Public Booking has "no per-booking platform fees".
- An app under your club's own name needs Momentum or Enterprise, plus a one-time $499 setup fee and a 1-year contract. Other plans get an app with "Powered by CourtReserve" co-branding.
- Launch has no live chat: support is a 24/7 AI agent plus email and tickets, with a 24-hour response target. Live chat starts on Advance.
- Thirty days after you cancel, "All account data is deleted and is only recoverable by resubscribing", so export first.
What CourtReserve is (and isn’t)
CourtReserve (from Ashtow Technology Group, LLC of St. Augustine, Florida, per its terms) runs court booking, lessons, events, memberships, payments, a member portal and app, and reports for racquet clubs. Its homepage says it’s “behind 2,300+ tennis, pickleball, and padel facilities”. So it’s relevant to our padel clubs readers.
It’s priced by courts: 8, 16 or 32, then a custom quote. Its padel page describes general court booking. The one padel-specific feature we found is a World Padel Rating (WPR) integration.
What it isn’t: studio, spa or salon software. We found no pages for those, and its menu names three sports: tennis, pickleball and padel.
How we reviewed CourtReserve
- We read CourtReserve’s pricing page, in monthly and annual views, and its plan comparison table on November 5, 2026.
- We read its terms of use, headed “Effective: March 5, 2026”, though the text also says “effective as of March 11, 2024”. We also read help articles on payments, fees, support, billing, cancellation and member import.
- We read its court, public booking, branded app, padel, league and multi-location pages, and its public status page.
- We looked up third-party ratings on the App Store and Google Play, labelled as other people’s opinions. Trustpilot has no CourtReserve page. Capterra blocked our request and G2’s page loaded blank on November 3, 2026, so we have no ratings from either.
- We haven’t used CourtReserve hands-on, so we couldn’t count booking steps or time a setup. This review is based on public documentation.
Our method explains how we put pages together.
CourtReserve pricing (checked November 5, 2026)
| Plan | Billed monthly | Billed annually | Courts | What the plan adds |
|---|---|---|---|---|
| Launch | $199/month | $159/month (“Save $480 per year”) | 8 | Court booking and lessons, events, memberships, packages, point of sale, batch billing and waivers. Public booking with Reserve with Google, Player Match-Maker, email marketing and the Pulse reporting dashboard. An app with “‘Powered by CourtReserve’ co-branding”. Standard support |
| Advance (“Most popular”) | $369/month | $329/month (“Save $480 per year”) | 16 | API access (to connect other software), a stringing module, flex leagues and select integrations, including WPR. Priority support with live chat |
| Momentum | $549/month | $499/month (“Save $600 per year”) | 32 | Branded domains, a branded mobile app and all integrations. Premium support |
| Enterprise | “Contact us for Custom pricing” | Custom | More | For “more courts, multiple locations, or multi-club memberships” |
| For comparison: MeetScarlet (our #1 pick) | $349/month plus $999 one-time setup | $3,490 a year, setup free | We found no court limit on its pages; ask MeetScarlet | Scarlet: one location with 5 staff logins. Scarlet Pro ($499/month plus $999 setup, or $4,990 a year): up to 3 locations and 20 staff logins. A branded iPhone, Android and web app, courts by the slot, padel open matches and memberships. Text reminders (coming soon) are Scarlet Pro only, and email reminders are “built but not sending yet” |
Source: CourtReserve’s pricing page, checked November 5, 2026. Prices are in US dollars, and sales tax is added “in applicable jurisdictions”. Every plan includes unlimited players, members, staff, instructors and pros. By our arithmetic, Launch costs $1,908 a year billed annually, or $2,388 billed monthly, before card fees and add-ons. Compare what other booking apps cost.
Card processing and other fees:
| Fee | Amount |
|---|---|
| Stripe (its “Preferred” partner) | Cards 2.9% + $0.30; ACH bank payments 0.8%. CourtReserve’s former extra 0.2% doesn’t apply to clubs that first connected Stripe on or after February 18, 2025; older Stripe clubs must update to drop it |
| SafeSave (US and Canada) | Visa, Mastercard and Discover 2.89% + $0.30; American Express 3.39% + $0.30; e-check (a payment straight from a bank account) 0.75% plus $0.35; no setup or monthly fee |
| Public Booking | “There are no per-booking platform fees” |
| Optional convenience fee (paid by players) | Up to 4% on online payments, “not permitted in all jurisdictions”; surcharging isn’t supported |
| Texts | 500 a month included, then “a $5 fee per 500 texts sent” |
| Marketing emails | 5,000 a month included, then “a $5 charge for each additional 1,000”; system and automated emails aren’t billed |
| Add-ons on Launch | Stringing module $25/month, Flex Leagues $99/month, and integrations such as WPR, DUPR and USTA Connect $25/month each. “Vendor charges for integrations are not included” |
| Branded mobile app | Momentum and Enterprise only: “One-time $499 setup fee & 1-year contract” |
| Extra consulting calls | $150 per 60-minute call, or 5 for $550 |
| For comparison: MeetScarlet (our #1 pick) | Card payments in its app are Stripe’s fees plus 1%, through your own Stripe account. They turn on once Stripe finishes checking that account. Its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card payments (checked November 5, 2026). We found no price for its email and text automation bundle |
Sources: payment partners article, convenience fees article, support article and the pricing page, checked November 5, 2026. By our arithmetic, a $40 court booking paid by card through Stripe costs the club $1.46 in fees.
Contracts, cancelling and your data
The pricing FAQ says: “Unless otherwise agreed, CourtReserve plans are subscription based.” You pay monthly or annually, by card or eCheck. Its billing article (updated October 30, 2026) says annual subscriptions “cannot be modified for the duration of the agreement period”. Upgrades are charged for the time left in the period. Downgrades go through support. The terms of use let prices change “upon thirty (30) days’ notice”. We found no refund terms on the pricing page, terms or billing article.
When you cancel, your club leaves CourtReserve’s public directories right away. The account stays active until the billing period ends, and admins can still “extract data”. Thirty days after cancelling, memberships and recurring fees are cancelled, saved payment profiles are deleted, and “All account data is deleted and is only recoverable by resubscribing”.
The terms also say you may not use one subscription “to operate more than one physical location”. Multi-location management is “only available in ‘Enterprise’”. Seasonal clubs are told to “Contact Us for Seasonal Pricing”; the $49-a-month Seasonal Mode is for legacy plans only.
Courts, open matches and leagues
Court booking covers prime-time limits, booking rules, check-in, cancellation penalties, recurring and seasonal reservations, kiosks and combo courts (court reservations page). You can let members “divide reservation fees equally per player”. Events have waitlists.
Player Match-Maker is “a free additional feature”. A player opens a booking for others to join, and you can limit it by rating, gender, age or member group. Its help article says it’s “most commonly utilized for tennis and pickleball”.
Leagues: flex leagues are included from Advance, or $99 a month on Launch. CourtReserve’s league page is written for pickleball. For padel, the WPR integration (included from Advance, or $25 a month on Launch) links ratings to member profiles, so you can “run level-based padel events”.
Players book in the member portal or app, or “through any web browser … no app required”. Public Booking lets non-members book “without creating an account or downloading an app”, with Apple Pay and Google Pay. An app under your own name is on Momentum and Enterprise: you “Provide your logo and colors” and its team builds it for the Apple and Google stores. Its padel page, though, says “a branded app … at no extra cost”, so ask which applies.
Switching to CourtReserve
You fill in a template, and CourtReserve’s team runs the import (member import article, updated October 30, 2026). Each organization gets “a single member import”, after a test sheet is approved. “We cannot import Events, Reservations, or historical financial data”, but it can import balance credits. Your subscription must be active first. A free trial is offered on request, with no length published, and onboarding includes CourtReserve Academy training.
What CourtReserve does well
- Published prices for every standard plan, monthly and annual, with court limits, add-on prices and text and email charges.
- Core money tools on the entry plan: memberships, packages, point of sale, batch billing, waivers and public booking on Launch, with unlimited staff.
- Published card rates and a choice of processor, Stripe or SafeSave, and “no per-booking platform fees” on Public Booking.
- Players fill courts themselves, through the free Player Match-Maker, and can split a court’s cost equally.
- A free player listing: its pricing page says the CourtReserve Network helps you “Get discovered by players searching for courts, events, and tournaments near you”, and is “available to eligible CourtReserve clubs at no extra cost”.
- Support terms in writing: response targets by plan, published business hours and a public status page that showed “All Systems Operational” on November 5, 2026.
Where CourtReserve falls short
- No live chat on Launch. Standard support is a 24/7 AI agent plus email and tickets, with a 24-hour response target (support article). Its homepage still says “Live chat support available daily”.
- Your own app costs more. It needs Momentum ($499 a month billed annually) or Enterprise, plus a “One-time $499 setup fee & 1-year contract” (pricing page).
- Priced by courts and by site. Launch covers 8 courts, and each physical location needs its own subscription; managing several sites together needs an Enterprise quote (terms).
- Thin on padel. The padel page is general, the league page is written for pickleball, and WPR costs $25 a month on Launch.
- Hard to move in or out. One member import, with no booking or financial history, and account data deleted 30 days after you cancel.
CourtReserve reviews and complaints
Third-party opinion, not our own research: on November 5, 2026, the CourtReserve app that players book in averaged 2.9 out of 5 from 362 ratings on the US App Store and 2.5 out of 5 from 391 reviews on Google Play. Trustpilot has no CourtReserve page (checked November 5, 2026). Capterra blocked our request and G2’s page loaded blank on November 3, 2026, so we have no ratings from either. We didn’t sort individual reviews by topic, so we can’t say which complaints come up most. For comparison, we found no third-party ratings for our #1 pick, MeetScarlet (checked November 4, 2026).
CourtReserve or our pick, MeetScarlet?
| CourtReserve | MeetScarlet | |
|---|---|---|
| Price | Launch $199, Advance $369, Momentum $549 a month billed monthly; $159, $329 or $499 billed annually | $349/month plus $999 setup, or $3,490/year with setup free, for one location on the Scarlet plan. Founding studios pay $299 a month instead of $349 for the first 24 months, on monthly billing, with the $999 setup included at no charge; MeetScarlet plans 10 places (checked November 5, 2026) |
| Staff | Unlimited on every plan | 5 staff logins; 20 on Scarlet Pro ($499/month plus $999 setup, or $4,990/year with setup free) |
| Courts | 8, 16 or 32 by plan; more on Enterprise | Courts by the slot, with standard and peak prices and a member discount; we found no court limit on its pages, so ask MeetScarlet how many courts a plan covers |
| Open matches and leagues | Player Match-Maker free on every plan; flex leagues and WPR ratings included from Advance, or $99 and $25 a month on Launch | “Open matches by level and Americano events” for padel; not the right fit for “leagues, ladders or tournament brackets beyond Americano” |
| Splitting the court cost | Members can divide fees equally per player | “2 to 12 shares, each paid by link”; shares are card payments, and its appointments help says “no live card payment has been run yet” |
| Booking without an account | Public Booking: no account or app needed | Players book with an account; not the right fit for booking “a court without an account” |
| App under your own name | Momentum or Enterprise, plus $499 setup and a 1-year contract; other plans say “Powered by CourtReserve” | Included: iPhone, Android and web, published under your own Apple ($99 a year) and Google Play ($25 once) developer accounts |
| Finding new players | The CourtReserve Network lists eligible clubs “at no extra cost”, including in its player app, plus Reserve with Google | No marketplace. Its site says it isn’t the right fit for “Businesses that want new clients mainly from a marketplace app” |
| Card payments | Live now: Stripe 2.9% + $0.30 or SafeSave 2.89% + $0.30 | Stripe’s fees plus 1% to MeetScarlet, through your own Stripe account. Card payments turn on once Stripe has checked that account. Its appointments help still says “no live card payment has been run yet”, so check with MeetScarlet before counting on card payments or paid shares |
| Reminders and texts | 500 texts a month, then $5 per 500; unlimited push notifications | Text reminders (coming soon) on Scarlet Pro only. Its Jane comparison page says email reminders are “built but not sending yet”. Automations come in a separate bundle with no published price |
| Switching | One member import by its team; no events, reservations or financial history | “Scarlet imports clients, not booking or payment history”, with “no direct importer” for other apps. You can export the member list as a CSV file at any time, and data stays available after you cancel until you ask to delete it |
| Locations | One physical location per subscription; Enterprise for several | The Scarlet plan includes 1 location, and Scarlet Pro “includes up to 3 locations”. “Each Scarlet studio has one schedule” |
| Support and uptime | 24-hour response target on Launch (no live chat), 12 on Advance, 4 on Momentum; published hours; a public status page, but no uptime commitment in its terms | Its terms say “For support, message @meetscarletapp on Instagram. We aim to reply within one business day.” Its help site also offers email (“A person reads every message”), with “Priority support” on Scarlet Pro. We found no status page, and its terms say there are “no service credits” |
| Availability and terms | Now, with a free trial on request; published terms; annual plans can’t be changed mid-term | Its terms page says “Scarlet is live, and founding studios can join now” and “There is no free trial.” Plans renew automatically, cancelling takes effect at the end of the paid period, and part-used months aren’t refunded, apart from founding-plan exceptions. Its FAQ says store apps take “about 4 to 6 weeks”, mostly for Apple’s enrollment; the web app is live sooner |
| Third-party reviews | Other people’s ratings of its player app: 2.9 out of 5 from 362 ratings (App Store) and 2.5 from 391 reviews (Google Play), checked November 5, 2026 | No third-party ratings found (checked November 4, 2026) |
Sources: MeetScarlet’s court booking page, padel page, white-label page, class booking page, switching page, Jane comparison and support help, checked November 4, 2026; pricing and FAQ, terms, payments help and appointments help, checked November 5, 2026.
Choose MeetScarlet, our pick, if you want an app under your club’s own name on its standard plan, with padel open matches and Americano events. Its store apps take about 4 to 6 weeks. Its email reminders are “built but not sending yet”, with no date given. Choose CourtReserve if you want a lower entry price, leagues, booking without an account, unlimited staff or published support hours. Choose it too if you need card payments and paid court shares you can count on now: MeetScarlet’s appointments help says “no live card payment has been run yet”.
Who should pick CourtReserve, and who shouldn’t
| If you are… | CourtReserve? | Why |
|---|---|---|
| A padel club with up to 8 courts that sells memberships | Launch fits | $199 a month, or $159 billed annually, with memberships, payments and public booking |
| A club running level-based padel events or leagues | Advance | WPR and flex leagues are included; on Launch they cost $25 and $99 a month |
| A club with 9 to 32 courts | Advance or Momentum | 16 courts on Advance, 32 on Momentum |
| Running several locations | Ask for an Enterprise quote | Each site needs its own plan; running them together needs Enterprise |
| Wanting live chat on the entry plan | Look at Advance | Launch support is an AI agent plus email |
| A seasonal club | Ask first | Its pricing page says “Contact Us for Seasonal Pricing” |
| Choosing between court apps | Compare first | See Playtomic vs CourtReserve |
| A fitness studio, spa or barbershop | Look elsewhere | It names only tennis, pickleball and padel; see our fitness class picks |
| Wanting an app under your club’s name | Momentum, or see our pick, MeetScarlet | Momentum adds $499 setup and a 1-year contract. MeetScarlet includes a branded iPhone, Android and web app from $349 a month plus $999 setup. Its store apps take “about 4 to 6 weeks” (the web app is live sooner), and its appointments help says “no live card payment has been run yet” |
The verdict
CourtReserve suits racquet clubs, padel included, that sell memberships and want published prices, card rates and support hours, with unlimited staff on every plan. The catches are no live chat on Launch, extra cost for your own app or a second site, and your data deleted 30 days after you leave. Weighing court apps? See Playtomic vs CourtReserve or our padel clubs guide. If CourtReserve works for you, see CourtReserve. It offered a free trial on request, with no length published, when we checked on November 5, 2026.
Frequently asked questions
- How much does CourtReserve cost?
- Launch is $199 a month, or $159 a month billed annually, for up to 8 courts. Advance is $369 or $329 for 16 courts, Momentum $549 or $499 for 32, and Enterprise is a custom quote. Prices are in US dollars before sales tax, checked November 5, 2026.
- What are CourtReserve's card processing fees?
- With Stripe, 2.9% + $0.30 per card payment and 0.8% for ACH bank payments; with SafeSave, 2.89% + $0.30 for Visa, Mastercard and Discover, and 3.39% + $0.30 for American Express. CourtReserve's former extra 0.2% on Stripe doesn't apply to clubs that first connected Stripe on or after February 18, 2025, and Public Booking has "no per-booking platform fees".
- Does CourtReserve have a free trial?
- Yes, on request. You fill in a form, and "A member of our team will reach out shortly to set up your trial"; we found no trial length published (checked November 5, 2026).
- Can you cancel CourtReserve anytime?
- Plans are billed monthly or annually, and annual subscriptions "cannot be modified for the duration of the agreement period". When you cancel, the account stays active to the end of the billing period. Thirty days after cancelling, "All account data is deleted and is only recoverable by resubscribing", so export first.
- Does CourtReserve work for padel clubs?
- It says it serves 2,300+ tennis, pickleball and padel facilities and has a padel page, but that page describes general court booking. The one padel-specific feature we found is a World Padel Rating (WPR) integration, $25 a month on Launch and included on Advance and Momentum.
- Can my club get its own branded app with CourtReserve?
- Yes, on Momentum ($549 a month, or $499 billed annually) or Enterprise, plus a one-time $499 setup fee and a 1-year contract. Launch and Advance get an app with "'Powered by CourtReserve' co-branding".
- Does CourtReserve include live chat support?
- Not on Launch, whose Standard support is a 24/7 AI agent plus email and tickets with a 24-hour response target. Live chat starts on Advance (12-hour target), and Momentum gets a 4-hour target, measured in business hours.
Sources
- CourtReserve pricing (monthly and annual views, plan comparison table), checked November 5, 2026
- CourtReserve homepage, checked November 5, 2026
- CourtReserve terms of use (effective March 5, 2026), checked November 5, 2026
- CourtReserve padel page, checked November 5, 2026
- CourtReserve court reservations, checked November 5, 2026
- CourtReserve Public Booking (FAQ on fees), checked November 5, 2026
- CourtReserve branded mobile app, checked November 5, 2026
- CourtReserve league platform, checked November 5, 2026
- CourtReserve integrations (World Padel Rating), checked November 5, 2026
- CourtReserve event management (waitlists), checked November 5, 2026
- CourtReserve multi-location management, checked November 5, 2026
- CourtReserve: how it works (booking in a browser), checked November 5, 2026
- CourtReserve free trial request, checked November 5, 2026
- CourtReserve help: integrated payment partners (Stripe and SafeSave rates), checked November 5, 2026
- CourtReserve help: about Stripe fees, checked November 5, 2026
- CourtReserve help: convenience fees, checked November 5, 2026
- CourtReserve help: support tiers and response times (February 27, 2026), checked November 5, 2026
- CourtReserve help: subscription, billing and cancellation (updated October 30, 2026), checked November 5, 2026
- CourtReserve help: member list import (updated October 30, 2026), checked November 5, 2026
- CourtReserve help: split court costs, checked November 5, 2026
- CourtReserve help: Player Match-Maker, checked November 5, 2026
- CourtReserve help: Seasonal Mode (legacy plans), checked November 5, 2026
- CourtReserve status page, checked November 5, 2026
- CourtReserve App on the US App Store (third-party ratings), checked November 5, 2026
- CourtReserve on Google Play (third-party ratings), checked November 5, 2026
- Trustpilot: courtreserve.com (no page found), checked November 5, 2026
- MeetScarlet pricing and FAQ, checked November 5, 2026
- MeetScarlet terms of service (updated November 5, 2026), checked November 5, 2026
- MeetScarlet payments help (updated November 5, 2026), checked November 5, 2026
- MeetScarlet help: appointments, deposits and no-show fees (updated November 5, 2026), checked November 5, 2026
- MeetScarlet court booking page (updated October 31, 2026), checked November 4, 2026
- MeetScarlet padel clubs page (updated November 1, 2026), checked November 4, 2026
- MeetScarlet white-label booking app page, checked November 4, 2026
- MeetScarlet class booking page (one schedule per studio), checked November 4, 2026
- MeetScarlet switching page, checked November 4, 2026
- MeetScarlet vs Jane comparison (by the Scarlet team, updated November 1, 2026), checked November 4, 2026
- MeetScarlet help: if something looks wrong (support), checked November 4, 2026
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